Guest Service Assistant

· To handle daily guest, check in and check out process.

· To handle cash payment, and ensure monies are deal with as per company cash handling policy and procedure.

· To provide upscale guest service experiences for guest throughout their stay.

· To ensure guest are properly greeted upon their arrival.

· To monitor daily bookings and ensure assigned rooms are prepared prior to check-in.

· To coordinate luggage collection and storage

· To ensure special guests, e.g. disabled, elderly, children and VIPs, receive personalized services.

· To inform guest on our hotel services, breakfast, dining options and parking accommodations.

· To assist daily arrangement of groups booking and arrival.

· To examine self-duties, assign tasks and check on progress.

· To maintain friendly relationships with all hotel guest.

· To answer the telephone in a timely and professional manner accordance to hotel standards.

· To make reservations over the phone and in person.

· To keep work area neat and tidy.

· To listen carefully and resolve complaints from guest.

· To ensure facilities are maintained to the required standard.

· To ensure provide excellent guest service at all times.

· To work closely with housekeeping and maintenance on room service.

· To attend departmental meeting and training programme.

· To promote a safe working environment

· To practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate use of cleaning chemicals and working to minimize tripping hazards

· To be aware on hotels safety and health policies and procedure.

· To recommend local tourist spots, including places to dine, shop and sight-see

· To report on any defect or any maintenance issue to relevant department