FRONT OFFICE ASSISTANT / RECEPTIONIST / FRONT DESK

RM1,500 - RM1,800 monthly
  • AMANSARI HOTEL NUSAJAYA
  • Amansari Hotel Nusajaya, Persiaran Nusa Perintis, Nusa Puncak Taman Nusa Puncak, Iskandar Puteri, Johor, Malaysia
  • Jan 10, 2024
Full time F&B Department

Job Description

ROLE & RESPONSIBILITY:

1. Register guests and assign rooms and to accommodate special requests whenever possible.

2. Assist in pre-registration and blocking of rooms for reservations.

3. Thoroughly understand and adhere to proper credit, check-cashing, and cash handling policies and procedures.

4. Understand room status and room status tracking.

5. Knowledgeable about room locations, types of rooms available, and room rates.

Must be sales minded – to present options and alternatives to guests and offers assistance in making choices.

7. Use suggestive selling techniques to sell rooms and to promote other services of the hotel.

Familiar with all the activities and services provided by the Hotel property.

9. Coordinate room status updates with the Housekeeping department by notifying them of all check-outs, late check-outs, early check-ins, special requests, and day-use rooms status for their actions.

10. Report any unusual occurrences or suspicious guests’ behaviour to superior immediately.

11. Maintain the cleanliness and neatness of the front desk area.

12. Always be ready to greet or approach guest at the lobby area.

Benefits:

  • Health insurance
  • Meal provided

Schedule:

  • Rotational Shift

Supplemental pay types:

  • Overtime pay