PARKROYAL Serviced Suites Kuala Lumpur, Jalan Raja Chulan, Bukit Bintang, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Sep 09, 2022
Front Office Deparment
To provide welcoming atmosphere to guests with great smile and warm assistance at front office.
To assist guests efficiently, courteously and professionally in all front office related functions.
To handle check in process, registration and room assignment, assist in pre-registration and blocking of reservation when necessary.
Possess a thorough knowledge of the Serviced Suites especially the layout and facilities in each guestroom, Restaurant locations and hours of operation and function room location.
Assume responsibility and accountability for the safekeeping and handling of the Front Office Cash Float.
Provide professional, courteous and efficient level of service to all internal and external guests in line with the Standard Operating Procedures.
Be able to use the OPERA Property Management System in particular the Reservation, Front Desk, In House, Cashiering and Report screens.
It is compulsory to update all the required fields concerning guest particulars in the registration card and OPERA system accurately and state the method of payment clearly.
Be fully conversant in the Serviced Suites Credit and Billing policies.
Completely understand the Front Desk and Cashiering process
Effectively use the electronic key control system to cut keys for arriving guests
Understand the serviced Suites availability and block out dates and the current selling strategies
Being able to know how to use the credit card machine.
Ability to create a walk-in reservation.
Able to retrieve the guest reservation by name, booking confirmation no, company or agent name.
To check all cashiering transactions and to balance all transactions before leaving. Any discrepancies must be reported to the Assistant Manager for correction.
Constantly check on all forms of correspondences, such as messages / mails / parcel are promptly delivered and all these transactions documented.
Able to handle minor guest complaints and report to Superiors the nature of complaints and action taken.
Minimum Certificate or Diploma in Hospitality Management or equivalent
Pleasant personality, positive attitude and good interpersonal skills
At least 1 year of experience in Front Office or Hotel industry
Good verbal and written communication skills in English & Bahasa Malaysia
Able to work independently and as a team player
Able to work on shift
Fresh graduates are encourage to apply
About PARKROYAL SERVICED SUITES KUALA LUMPUR
Pan Pacific Hotels Group is a member of Singapore-listed UOL Group Limited, one of Asia’s most established hotel and property companies with an outstanding portfolio of investment and development properties.
Based in Singapore, Pan Pacific Hotels Group owns and/or manages more than 50 hotels, resorts and serviced suites including those under development in 31 cities across Asia, Oceania, North America and Europe.
Voted “Best Regional Hotel Chain” by readers in Asia from 2017 to 2020, Pan Pacific Hotels Group comprises three brands: Pan Pacific, PARKROYAL COLLECTION, and PARKROYAL.
Sincerity is the hallmark of Pan Pacific Hotels Group. The Group is known to its guests, partners, associates and owners for its sincerity in people and the sense of confidence which alleviates the stresses of today’s complex world.