Guest Service Officer

Job Responsibilities:

• To provide welcoming atmosphere to guests with great smile and warm assistance at front office.
•  To assist guests efficiently, courteously and professionally in all front office related functions.
• To handle check in process, registration and room assignment, assist in pre-registration and blocking of reservation when necessary.
• Possess a thorough knowledge of the Serviced Suites especially the layout and facilities in each guestroom, Restaurant locations and hours of operation and function room location.
•  Assume responsibility and accountability for the safekeeping and handling of the Front Office Cash Float.
• Provide professional, courteous and efficient level of service to all internal and external guests in line with the Standard Operating Procedures.
• Be able to use the OPERA Property Management System in particular the Reservation, Front Desk, In House, Cashiering and Report screens.
•  It is compulsory to update all the required fields concerning guest particulars in the registration card and OPERA system accurately and state the method of payment clearly.
• Be fully conversant in the Serviced Suites Credit and Billing policies.
• Completely understand the Front Desk and Cashiering process
• Effectively use the electronic key control system to cut keys for arriving guests
• Understand the serviced Suites availability and block out dates and the current selling strategies
• Being able to know how to use the credit card machine.
• Ability to create a walk-in reservation.
• Able to retrieve the guest reservation by name, booking confirmation no, company or agent name.
• To check all cashiering transactions and to balance all transactions before leaving. Any discrepancies must be reported to the Assistant Manager for correction.
• Constantly check on all forms of correspondences, such as messages / mails / parcel are promptly delivered and all these transactions documented.
• Able to handle minor guest complaints and report to Superiors the nature of complaints and action taken.
• Job Requirements:
• Minimum Certificate or Diploma in Hospitality Management or equivalent
• Pleasant personality, positive attitude and good interpersonal skills
• At least 1 year of experience in Front Office or Hotel industry
• Good verbal and written communication skills in English & Bahasa Malaysia
• Able to work independently and as a team player
• Able to work on shift
• Fresh graduates are encourage to apply