Guest Service Officer

  • PARKROYAL Serviced Suites Kuala Lumpur, Jalan Raja Chulan, Bukit Bintang, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
  • Sep 09, 2022
Full time Front Office Deparment

Job Description

Job Responsibilities:

  • To provide welcoming atmosphere to guests with great smile and warm assistance at front office.
  •  To assist guests efficiently, courteously and professionally in all front office related functions.
  • To handle check in process, registration and room assignment, assist in pre-registration and blocking of reservation when necessary.
  • Possess a thorough knowledge of the Serviced Suites especially the layout and facilities in each guestroom, Restaurant locations and hours of operation and function room location.
  •  Assume responsibility and accountability for the safekeeping and handling of the Front Office Cash Float.
  • Provide professional, courteous and efficient level of service to all internal and external guests in line with the Standard Operating Procedures.
  • Be able to use the OPERA Property Management System in particular the Reservation, Front Desk, In House, Cashiering and Report screens.
  •  It is compulsory to update all the required fields concerning guest particulars in the registration card and OPERA system accurately and state the method of payment clearly.
  • Be fully conversant in the Serviced Suites Credit and Billing policies.
  • Completely understand the Front Desk and Cashiering process
  • Effectively use the electronic key control system to cut keys for arriving guests
  • Understand the serviced Suites availability and block out dates and the current selling strategies
  • Being able to know how to use the credit card machine.
  • Ability to create a walk-in reservation.
  • Able to retrieve the guest reservation by name, booking confirmation no, company or agent name.
  • To check all cashiering transactions and to balance all transactions before leaving. Any discrepancies must be reported to the Assistant Manager for correction.
  • Constantly check on all forms of correspondences, such as messages / mails / parcel are promptly delivered and all these transactions documented.
  • Able to handle minor guest complaints and report to Superiors the nature of complaints and action taken.
  • Job Requirements:
  • Minimum Certificate or Diploma in Hospitality Management or equivalent
  • Pleasant personality, positive attitude and good interpersonal skills
  • At least 1 year of experience in Front Office or Hotel industry
  • Good verbal and written communication skills in English & Bahasa Malaysia
  • Able to work independently and as a team player
  • Able to work on shift
  • Fresh graduates are encourage to apply