8, Jalan Changkat Kia Peng, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Sep 09, 2022
Front Office Deparment
Greets and bids farewell to guests and offer appropriate hospitality comment
to guests in accordance with the Hotel standard phrases/greetings.
Smile and always maintain a professional, neat and pleasant image to guests at all times.
Ensure cleanliness at the reception counter and lobby at all times.
Provides courteous and efficient service to every single guest and promptly and tactfully attend to guest complaints, requests and inquiries.
Follow-up on all request/complaints in the reception logbook. Follow-up sheet and traces and ensures that the logbook is read and initialled by Guest Service Assistant at all times.
Supervises the Front Desk activities and ensures staff carries out duties as per established check-in and check-out procedures.
Liaises closely with Housekeeping and Food & Beverage department of VIP arrivals, room changes, extensions of stays, check-out, special arrangements & follow-up and follow through to ensure all request are met.
Sells, registers and assigns appropriate rooms to guests in accordance to requests and ensures that the registration cards are properly filled up as per policy. Check out departing guests based on established cashiering procedures.
Ensures that all registration cards of the day are kept in a secure place and ensure that they are bundled up by the right shift in accordance to departure dates.
Ensures that proper cashiering procedures are strictly adhered to by all Guest Service Assistant
Aware of last night’s and expected occupancy, ARR, function, VIP and ensure that these information is filled up correctly by the night shift Guest Service Assistant
Carries our random aptitude tests on all Guest Service Assistant in areas of product knowledge i.e size of room, F&B outlets and operations hours, facilities in room and hotel, room rates, latest policy and rules.
Carries out daily checks on grooming standards of all Guest Service Assistant in accordance with hotel’s policy.
Prepares Training Action Plan Calendar every Three (3) months and submit to the Reservation cum Revenue Manager and carries out training based on the training calendar
Carries out frequent checks on printing materials and stationeries and ensures par stock is maintained at all times, taking into account high occupancy/peak season.
Inform all overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.
Ensure proper filing record is maintained for all vouchers, bills, memos, correspondence, etc.
To ensure the accurate completion of the daily night audit in a timely manner
Oversee preparation of daily summary reports.
Must be able to perform the full night audit.
Performs any duties in the Front Office as and when required by the Reservation cum Revenue Manager
Maintaining Guest Services and Food & Beverage Goals
Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required
Check with customers to ensure that they are enjoying their meals and take action to correct any problems
Check food and beverage schedule if applicable.
Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning
Clean tables and/or counters after patrons have finished dining
Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine
Prepare tables for meals, including setting up items such as linens, silverware, and glassware
Ensure Sky Lounge and Multi Purpose Hall operations are in accordance to the SOP and Food Safety Principles.
About 8 Kia Peng Suites
Situated in Kuala Lumpur, 400 m from Pavilion Kuala Lumpur, 8 Kia Peng Suites features accommodation with a restaurant, free private parking, an outdoor swimming pool and a fitness centre. Boasting family rooms, this property also provides guests with a terrace. The property offers city views, a children's playground, a 24-hour front desk, and free WiFi is available.
At the hotel rooms have air conditioning, a flat-screen TV with satellite channels, a kitchenette, a dining area, a safety deposit box and a private bathroom with a bidet, a hairdryer and free toiletries. At 8 Kia Peng Suites every room has a desk and a shared bathroom.
Guests at the accommodation can enjoy a buffet breakfast.
8 Kia Peng Suites offers a hot tub.
Popular points of interest near the hotel include Kuala Lumpur Convention Center, Aquaria KLCC and Starhill Gallery. The nearest airport is Sultan Abdul Aziz Shah Airport, 19 km from 8 Kia Peng Suites.