Hotel Sentral Georgetown, Penang, Lorong Kinta, George Town, Penang, Malaysia
Sep 09, 2022
Front Office Deparment
JOB DESCRIPTION :
To liaise closely with the front desk and cashiers on follow-ups relating to reservations discrepancies.
Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
Identify guest reservation needs and determine appropriate room type.
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations.
Follow proper escalation procedures when addressing guest concerns.
About HOTEL SENTRAL GEORGETOWN SDN BHD
In Penang's UNESCO Cultural Heritage Site, Georgetown, Hotel Sentral offers modern, air-conditioned rooms with free Wi-Fi and free private parking just a 10 minute walk from Komtar and 1st Avenue Shopping Mall. Hotel Sentral Georgetown is a 15 minute drive from the popular seafront promenade, Gurney Drive famous for its street food and mall. A 30 minute drive leads to Bukit Bendera and Kek Lok Si Temple. Penang International Airport is a 20 minute drive away. Rooms are brightly painted and feature hardwood floors. They come with a flat-screen satellite TV, tea/coffee-making facilities and a personal fridge. The private bathroom has a hot shower and hairdryer. Guest services include a 24-hour front desk, luggage storage and laundry service. Room service is available. An airport shuttle service can be arranged for an additional charge. The hotel's restaurant serves local and western dishes.