Job Description
JOB DESCRIPTION :
- To liaise closely with the front desk and cashiers on follow-ups relating to reservations discrepancies.
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
- Identify guest reservation needs and determine appropriate room type.
- Accommodate and document special requests
- Answer questions about property facilities/services and room accommodations.
- Follow proper escalation procedures when addressing guest concerns.
HOTEL SENTRAL SEAVIEW PENANG SDN BHD -- Take pleasure in a warm and tranquil city holiday by the sea and experience matchless hospitality at Hotel Sentral Seaview Penang in Penang, Malaysia.
This 3-star beachfront accommodation offers cosy and elegant rooms and suites. Each guest space comes with an LCD TV, Wi-Fi Internet connection, private toilet and bath, and a balcony area. To guarantee that your needs will be served, the hotel provides excellent features such as a stylish cafe, swimming pool, business centre, and banquet facilities for weddings and corporate meetings.
Hotel Sentral Seaview Penang’s favourable address, meanwhile, will make satisfying your leisurely pursuits very easy. Enjoy quick access to some of Penang’s most popular tourist destinations while here. These include white-sand beaches, shopping malls, and Gurney Drive — famous for food stalls that offer hawker delicacies. Moreover, the hotel is located less than an hour away from Penang International Airport.