FRONT OFFICE ASSISTANT

We are looking for those passionate about customer service to join our Front Office team as Front Office Assistant. He/She will manage front office activities to ensure smooth and efficient daily operations and maintain guest satisfaction. 

Job responsibilities : 

• Ability to perform guest check-in and check out 
• Ability to answer & handle room reservations
• Ability to handle guest requests & relation matters efficiently
• Able to provide exceptional customer service at all times 
• Ability to perform cashier and night audit tasks 
• Providing guests with information about the hotel
• Other duties and responsibilities as assigned

Job requirement : 

• Good verbal communication skills in English and Malay
• Positive working attitude with good interpersonal skills 
• Computer literate and basic mathematic skills
• Willing to work on shift, weekends, public holidays, and extra time during high occupancy
• With or without experience working in hotel industry