Assistant Executive Housekeeper

  • Furama Bukit Bintang
  • Furama Bukit Bintang, Jalan Changkat Thambi Dollah, Bukit Bintang, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
  • Dec 03, 2023
Full time Housekeeping Deparment

Job Description

Basic Function

Assist the Executive Housekeeper in overseeing the general operation, cleanliness and maintenance of all areas under the Housekeeping Department.

Responsibility and Authority

  • Take charge of the department in the absence of the Executive Housekeeper.
  • Assist in the organizing and scheduling of all works in the department with maximum efficiency.
  • Inspect all public areas and staff locker rooms and supervise inspections of all areas in a frequent and unvarying schedule. Pay particular attention to the presence of odor, insects, termites or vermin.
  • Daily check on the quality of the cleaning in guest room with particular attention to suites, VIP rooms and show rooms.
  • Supervise all the staff in their works and resolve any problems encountered expeditiously.
  • Ensure the highest standards of cleanliness and maintenance in all areas under the Housekeeping Department.
  • Ensure that all works are carried out according to the department’s procedures and policies.
  • Train, motivate and evaluate staff in the department.
  • Supervise and prepare the issue of maintenance work request and maintain a follow up file to ensure that all maintenance work request are completed.
  • Handle any request complaints, missing items or damages and report to the Executive Housekeeper immediately. In his absence, investigate accordingly.
  • Maintain close working relationships between the Housekeeping Department and the other departments especially Front Office, Food and Beverage, Engineering and Security department.
  • Inform the Executive Housekeeper daily and adequately of any and new development pertaining to order and requisitions involving replacement and change of room equipment.
  • Promote good communication with all staff and conduct morning and afternoon briefing to the staff.
  • Plan and organize monthly training and crash programs for all staff so as to enhance the standards required for guest rooms and public areas.
  • Liaise with Duty Manager on missing items in guest rooms and any other unusual happening in the guest rooms and public areas.