Job Description
Responsibilities:
- Responsible for creating memorable guest experience.
- Anticipate guest needs and build rapport with customers.
- Attend to inquiries and handle guest complaints professionally and diligently.
- Strong upselling skill.
- Follow up on guest comments to establish solutions appropriate to problems highlighted.
- Maintain the Front Office information folder with up-to-date information on rates, programmes, special benefit cards, GHA programmes, Pan Pacific Hotels Group details, etc.
- Continuously strive to meet Front Office objectives, i.e. up-selling, express check-out, guest history preferences etc.
Requirements:
- Proven experience as a Front Office Duty Manager.
- Fluent in both spoken and written English, Malay and Mandarin is an advantage, knowledge of additional languages is a plus.
- Computer literacy - Opera PMS, MS Office.
- A customer-oriented and professional attitude.
- An outgoing personality.
- Excellent communication abilities.
- Exemplary organizational and time-management skills.
- Strong leadership quality - able to lead the team and a team player.
- Possess at least Diploma or higher in Hospitality Management.
About Pan Pacific Hotels Group
Pan Pacific Hotels Group is a member of Singapore-listed UOL Group Limited, one of Asia’s most established hotel and property companies with an outstanding portfolio of investment and development properties.
Based in Singapore, Pan Pacific Hotels Group owns and/or manages more than 50 hotels, resorts and serviced suites including those under development in 31 cities across Asia, Oceania, North America and Europe.
Voted “Best Regional Hotel Chain” by readers in Asia from 2017 to 2020, Pan Pacific Hotels Group comprises three brands: Pan Pacific, PARKROYAL COLLECTION, and PARKROYAL.
Sincerity is the hallmark of Pan Pacific Hotels Group. The Group is known to its guests, partners, associates and owners for its sincerity in people and the sense of confidence which alleviates the stresses of today’s complex world.
泛太平洋酒店集团
泛太平洋酒店集团是新加坡上市企业华业集团有限公司的成员之一。华业集团是亚洲业务最广泛、发展最完善的酒店及物业管理公司之一，以大量优质的物业投资与开发项目成为行业翘楚。
泛太平洋酒店集团总部位于新加坡，旗下拥有和管理50多家酒店、度假村及高级服务公寓，足迹遍布亚洲、欧洲、大洋洲及北美31个城市。
2017至2020年，泛太平洋酒店集团荣获亚洲知名媒体的读者所选出的“最佳区域连锁酒店”称号。泛太平洋酒店集团旗下共有三个品牌：泛太平洋（Pan Pacific）、宾乐雅臻选（PARKROYAL COLLECTION）、及宾乐雅（PARKROYAL）。
泛太平洋酒店集团饱受嘉奖，在当今这个高压快节奏的世界中仍然让宾客、员工、业主及合作伙伴感到品牌致力于“真诚以待”的处事基准。这份长久以来所建立的信任，不仅来自于集团用心追求完美的运营流程和管理制度，更来自于员工铭记于心的集团价值观“真诚以待，共造最好的你我”的落实。集团以诚挚用心为一切行事基准，以最好的自己回馈顾客的信赖。