Duty Manager

  • PARKROYAL Penang Resort
  • PARKROYAL Penang Resort, Batu Ferringhi, Penang., Batu Ferringhi, Penang, Malaysia
  • Nov 30, 2023
Full time Front Office Deparment

Job Description

Responsibilities:

  •  Responsible for creating memorable guest experience.
  • Anticipate guest needs and build rapport with customers.
  • Attend to inquiries and handle guest complaints professionally and diligently.
  • Strong upselling skill.
  • Follow up on guest comments to establish solutions appropriate to problems highlighted.
  • Maintain the Front Office information folder with up-to-date information on rates, programmes, special benefit cards, GHA programmes, Pan Pacific Hotels Group details, etc.
  • Continuously strive to meet Front Office objectives, i.e. up-selling, express check-out, guest history preferences etc.
      

Requirements:

  • Proven experience as a Front Office Duty Manager.
  • Fluent in both spoken and written English, Malay and Mandarin is an advantage, knowledge of additional languages is a plus.
  • Computer literacy - Opera PMS, MS Office.
  • A customer-oriented and professional attitude.
  • An outgoing personality.
  • Excellent communication abilities.
  • Exemplary organizational and time-management skills.
  • Strong leadership quality - able to lead the team and a team player.
  • Possess at least Diploma or higher in Hospitality Management.