Assistant Front Office Manager

  • Furama Bukit Bintang
  • Furama Bukit Bintang, Jalan Changkat Thambi Dollah, Bukit Bintang, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
  • Nov 27, 2023
Full time Front Office Deparment

Job Description

Basic Function

Responsible for maintaining courteous and competent rooms operation and services to hotel guests.

Responsibility and Authority

  • Interview applicants for the Front Office whenever required and make recommendations on suitable candidates.
  • Responsible for the daily administrative work of the Front Office.
  • Provide immediate reference to staff during the shift.
  • Double check duty rosters for the Front Office sections and sign log book of various sections.
  • Make every effort to ensure the comfort and enjoyment of hotel guests.
  • Represent the Management in handling all guest grievances and complaints concerning services from all areas of operation.
  • Conduct departmental training to staff and report the progress of their performance.
  • Maximize room revenue and occupancies as much as possible.
  • Review and understand revenues and occupancy forecasts.
  • Ensure effective allocation of work among various sections and shifts.
  • Provide specific instructions to relative sections in the Hotel to ensure that VIP guests are received properly.
  • Supervise personal grooming, haircut and staff behavior at the counters.
  • Recommend improvement in term of guest service, increase revenue, reduce costs and improve staff’s job performance.
  • Ensure all reports prepared by the Front Office sections are accurate
  • Station and supervise the Front Desk whenever possible.
  • Be fully familiar with the hotel policies and emergency procedures.