Hyatt Regency Kuantan Resort, Teluk Cempedak, Kuantan, Pahang, Malaysia
Nov 23, 2023
Provides the appropriate level of professional, courteous and caring service to other associates (internal customers) and other visitors to the division.
Ensures all associates provide a courteous and professional service at all times.
Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
Maintains positive guest and colleague interactions with good working relationships.
To assist in the smooth and efficient operation of the pool area as per the standards laid down.
To maintain vigilance and observe pool activities responding to situations as they occur.
Must be completely conversant with first aid & life saving techniques.
To contribute to the spa sales
To provide a courteous, professional, efficient and flexible service at all times, following Hotel Standards of Performance.
To perform all duties and tasks in the assigned Place of Work to the standard set. Please note that Master Task Lists are reviewed and changed on a regular basis reflecting change in trends, guest expectations and operating philosophies.
To be entirely flexible and adept to rotate within the different sub departments of the Spa or any other Department of the hotel as assigned.
To be fully conversant with all services and facilities offered by the hotel.
To perform opening and closing procedures established for the Place of Work as assigned.
To ensure that the Place of Work and surrounding area is kept clean and organized at all times.
Handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
Realize that his/her primary role is to be of service to the guest and that their needs & safety come first.
Must impart correct information & advise the guest on the various services/activities in the resort.
Must keep all areas clean at all time.
Must be attentive and alert for any signs from the guest.
Understands and strictly adheres to Rules and Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health and safety.
Ensures high standards of personal presentation and grooming and strictly adhere to the Hyatt standards as mentioned in the Associate Handbook.
Responds to any changes in the Spa and Fitness Centre as dictated by the industry, company and hotel.
Attends learning sessions and meetings as and when required.
Carries out any other reasonable duties and responsibilities as assigned.
Participate in cross learning sessions wherever needed so as to be able to assist in other areas of the department.
About Hyatt Regency Kuantan Resort
We provide Authentic Hospitality
We make a difference in the lives of those we ‘touch’ everyday – that is our definition of hospitality. We do this in an environment that respects all people and all ideas. We do it in an efficient way that leads to superior results.
We aspire to be the preferred brand in each of the segments we serve...most preferred among our:
Employees Guests Owners (both third party property owners as well as stockholders)
Mutual Respect = listen well, verify, acknowledge Intellectual Honesty and Integrity = tell and accept the truth, honor your commitments Humility = let actions speak for themselves, recognize the contributions of others Fun = don't take yourself too seriously Creativity and Innovation = challenge conventional wisdom, take action/risks, evaluate