• Hyatt Regency Kuantan Resort
  • Hyatt Regency Kuantan Resort, Teluk Cempedak, Kuantan, Pahang, Malaysia
  • Nov 23, 2023
Full time Others

Job Description

Main Duties

Customer Service

  • Provides the appropriate level of professional, courteous and caring service to other associates (internal customers) and other visitors to the division.
  • Ensures all associates provide a courteous and professional service at all times.
  • Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
  • Maintains positive guest and colleague interactions with good working relationships.



  • To assist in the smooth and efficient operation of the pool area as per the standards laid down.
  • To maintain vigilance and observe pool activities responding to situations as they occur.
  • Must be completely conversant with first aid & life saving techniques.
  • To contribute to the spa sales
  • To provide a courteous, professional, efficient and flexible service at all times, following Hotel Standards of Performance.
  • To perform all duties and tasks in the assigned Place of Work to the standard set.  Please note that Master Task Lists are reviewed and changed on a regular basis reflecting change in trends, guest expectations and operating philosophies.
  • To be entirely flexible and adept to rotate within the different sub departments of the Spa or any other Department of the hotel as assigned.
  • To be fully conversant with all services and facilities offered by the hotel.
  • To perform opening and closing procedures established for the Place of Work as assigned.
  • To ensure that the Place of Work and surrounding area is kept clean and organized at all times.
  • Handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
  • Realize that his/her primary role is to be of service to the guest and that their needs & safety come first.
  • Must impart correct information & advise the guest on the various services/activities in the resort.
  • Must keep all areas clean at all time.
  • Must be attentive and alert for any signs from the guest.


Other Duties

  • Understands and strictly adheres to Rules and Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health and safety.
  • Ensures high standards of personal presentation and grooming and strictly adhere to the Hyatt standards as mentioned in the Associate Handbook.
  • Responds to any changes in the Spa and Fitness Centre as dictated by the industry, company and hotel.
  • Attends learning sessions and meetings as and when required.
  • Carries out any other reasonable duties and responsibilities as assigned.
  • Participate in cross learning sessions wherever needed so as to be able to assist in other areas of the department.