• Hyatt Regency Kuantan Resort
  • Hyatt Regency Kuantan Resort, Teluk Cempedak, Kuantan, Pahang, Malaysia
  • Nov 21, 2023
Full time F&B Department

Job Description

Main Duties

Customer Service

  • Ensures the delivery of brand promise and provides exceptional guest service at all times.
  • Provides excellent service to internal customers in other departments as appropriate.
  • Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
  • Maintains positive guest and colleague interactions with good working relationships.
  • Establishes a rapport with guests maintaining good customer relationships.



  • Ensures that minimum brand standards have been implemented.
  • Works closely with other outlet associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
  • Works in a supportive and flexible manner with other departments.
  • Presents menu/ drinks list, answers enquiries and makes suggestions regarding food, beverage and service to guests.
  • Takes orders and serves food and beverage to guest according to the established sequence and procedures.
  • Fully conversant with all aspects of the POS computer system.
  • Ensures all food and beverage items, equipment and other facilities in the outlet are maintained according to the departmental operation manual requirements.
  • Takes guest order and serves items without unnecessary delay.
  • Familiars and have good knowledge of the outlet’s menu and wine list.
  • Up-sells beverage to increase the revenue.
  • Reports any difficulties or problem to Team Leader/ Assistant Manager for solution or follow up actions.
  • Maintains par stocks of beverages and guest supplies.
  • Prepares mise-en-place according to the requirement and operation needs.
  • Clears and resets counters or tables.
  • Prepares and serves cocktail as requested.
  • Assists in setting up/ decorating the outlet according to the theme during special promotions or occasions.
  • Ensures all beverage stock are kept in the proper storage under the appropriate temperature.
  • Ensures all glasses are well polished.
  • Assists in bar stock inventory and maintains an accurate inventory record.
  • Submits request for replenishing the beverage items in the bar.
  • Performs the function of cashier as required.
  • Verifies cash received ensuring only genuine money been collected.
  • Verifies all credit cards presented by guest before to validity of the card.
  • Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.


Other Duties

  • Understands and strictly adheres to Rules and Regulations established in the Associate Guide and the hotel's policies concerning fire, hygiene, health and safety.
  • Ensures high standards of personal presentation and grooming.
  • Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
  • Attends learning sessions and meetings as and when required.
  • Exercises responsible behaviour at all times and positively representing the hotel and Hyatt International.
  • Carries out any other reasonable duties and responsibilities as assigned.