Hyatt Regency Kuantan Resort, Teluk Cempedak, Kuantan, Pahang, Malaysia
Nov 21, 2023
Ensures the delivery of brand promise and provides exceptional guest service at all times.
Provides excellent service to internal customers in other departments as appropriate.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Maintains positive guest and colleague interactions with good working relationships.
Establishes a rapport with guests maintaining good customer relationships.
Ensures that minimum brand standards have been implemented.
Works closely with other outlet associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Works in a supportive and flexible manner with other departments.
Presents menu/ drinks list, answers enquiries and makes suggestions regarding food, beverage and service to guests.
Takes orders and serves food and beverage to guest according to the established sequence and procedures.
Fully conversant with all aspects of the POS computer system.
Ensures all food and beverage items, equipment and other facilities in the outlet are maintained according to the departmental operation manual requirements.
Takes guest order and serves items without unnecessary delay.
Familiars and have good knowledge of the outlet’s menu and wine list.
Up-sells beverage to increase the revenue.
Reports any difficulties or problem to Team Leader/ Assistant Manager for solution or follow up actions.
Maintains par stocks of beverages and guest supplies.
Prepares mise-en-place according to the requirement and operation needs.
Clears and resets counters or tables.
Prepares and serves cocktail as requested.
Assists in setting up/ decorating the outlet according to the theme during special promotions or occasions.
Ensures all beverage stock are kept in the proper storage under the appropriate temperature.
Ensures all glasses are well polished.
Assists in bar stock inventory and maintains an accurate inventory record.
Submits request for replenishing the beverage items in the bar.
Performs the function of cashier as required.
Verifies cash received ensuring only genuine money been collected.
Verifies all credit cards presented by guest before to validity of the card.
Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.
Understands and strictly adheres to Rules and Regulations established in the Associate Guide and the hotel's policies concerning fire, hygiene, health and safety.
Ensures high standards of personal presentation and grooming.
Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
Attends learning sessions and meetings as and when required.
Exercises responsible behaviour at all times and positively representing the hotel and Hyatt International.
Carries out any other reasonable duties and responsibilities as assigned.
About Hyatt Regency Kuantan Resort
We provide Authentic Hospitality
We make a difference in the lives of those we ‘touch’ everyday – that is our definition of hospitality. We do this in an environment that respects all people and all ideas. We do it in an efficient way that leads to superior results.
We aspire to be the preferred brand in each of the segments we serve...most preferred among our:
Employees Guests Owners (both third party property owners as well as stockholders)
Mutual Respect = listen well, verify, acknowledge Intellectual Honesty and Integrity = tell and accept the truth, honor your commitments Humility = let actions speak for themselves, recognize the contributions of others Fun = don't take yourself too seriously Creativity and Innovation = challenge conventional wisdom, take action/risks, evaluate