Assistant Director of Sales - MICE

RM7,000 - RM7,500 monthly
  • Grand Millennium Kuala Lumpur
  • Grand Millennium Kuala Lumpur, 160, Jalan Bukit Bintang, 55100 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
  • Sep 02, 2022
Full time Sales Department

Job Description

Objective of the position

  • Seeks and maximizes business opportunities for Rooms Division and Food & Beverage from assigned and potential accounts through sales calls and other means of solicitation.
  • Acts as a liaison between the hotel and client in order to achieve maximum returns, taking into consideration the client’s requirements.
  • Provides feedback on market information trends and competitor activities in order to assist with the achieving of sales objectives and targets.

 Primary Responsibilities

  • Maintains regular contact with assigned accounts through sales calls, telephone and other means in order to obtain business from these accounts.
  • Informs existing and potential accounts of activities in the hotel and solicits for new business.
  • Researches and identifies new prospects for follow up in order to maximize market share.
  • Enters into negotiation on behalf of the hotel as and when required to do so, taking care not to exceed the limit of authority.
  • Meets guests regularly to identify guest expectations and needs, and communicates guest requirements to Director of Sales.
  • Ensures any sales, conference and catering enquiries are responded to and responds within 2 hours.
  • Ensures response to room reservation within 2 hours.
  • Responds to all RFP, Tenders or Quotations.
  • Attends Sales & Marketing meetings and other relevant meetings when required.
  • Handles any client’s compliments or complaints and ensures proper feedback to management for communication or rectification by concerned departments.
  • Entertains supporting and prospective clients, in order to maintain or develop long lasting and growing business relationships.
  • Participates in planning and realization of sales campaigns together with the Director of Sales within defined market segments.
  • Conducts hotel inspections when required.
  • Identifies competitors, reports their promotions, function activities and marketing activities or any market intelligence to management.
  • Submits weekly activity report, call schedules and business secured according to quotas required.
  • Submits relevant monthly reports (i.e. Production, Forecasts and etc) for better sales management.
  • Accurately updates client records on relevant information and discussions entered.
  • Maintains effective control of sales expenses and submits Expense Reports as and when required.
  • Presents when Group check-in and check-out to greet clients.
  • Be aware of sensitive hotel information and maintain confidentiality.