Front office Assistant

RM1,800 - RM2,100 monthly
  • ROCANA HOTEL
  • Hybrid
  • Nov 07, 2023
Full time Front Office Deparment

Job Description

Job Responsibilities:

1.     To assign rooms according to guest requirements.

2.     To check daily guest arrival and departure list.

3.     To update room status hourly as per the Housekeeping report.

4.     To receive and assist VIP guest in their registration upon check in.

5.     To greet waiting guests during check-in and check-out and offer assistance to avoid any delays.

6.     To arrange guest amenities to be delivered to VIP guests.

7.     To ensure that all group master folios are checked daily for their accuracy.

8.     To ensure attendance at work is per the duty roster and be punctual for arrival at the work station at least 5 minutes early.

9.     To attend to all on the job training sessions.

10.  To report any irregularities to the FOS / FOE immediately.

11.  To prepare the daily reports accordingly as per the overnight shift requirements and coordinate with other department where required.

12.  To attend to guest complaints and solve them amicably.

13.  To be able to handle guest’s inquiries effectively.

14.  To be fully conversant with the department policies and procedures and operating standards.

15.  To be very familiar with the various types of rooms, their locations and the respective rates.

16.  To carry out other related duties as assigned by the FOE / FOS.