Senior Sales Manager

RM6,500 - RM7,500 monthly
  • Capri by Fraser Johor Bahru
  • Capri by Fraser, Johor Bahru / Malaysia, Menara Tiga Serangkai, Jalan Tengku Azizah, Kim Teng Park, Johor Bahru, Johor, Malaysia
  • Oct 24, 2023
Full time Sales Department

Job Description

- Responsible for Corporate and Travel Agent Room Sales for the hotel. 
- Clear understanding of the hotel's business strategies then set goals and determine action plans to meet those goals.
- Update action plans and financial objectives quarterly.
- Identify new markets and business opportunities and increase sales.
- Represent Hotels in various events and exhibitions.
- Implements all sales action plans related to my market areas as outlined in the marketing plan.
- Conducts daily sales calls and arranges site inspection trips to hotels by corporate clients.
- Able to provide Quick and timely responses, immediate communication to the properties, and develop professional long-term business relationships.
- Provide the highest quality of service to the customer at all times. 
- Participates in sales calls with members of the sales team to acquire new business and/or close on business.
- Able to support hotel service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
- Develop strong relationships with on property front office team to ensure working in unity and always striving to achieve the same goals.
- Accompany sales team on sales calls to potential clients to assist in the development of the account and to assess the effectiveness and sales skills of the salesperson.
- Assess additional training needs based on data gathered and interaction with the sales team from property visits. 
- Targeting key accounts potential for the company.
- Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
- Develop relationships within the community to strengthen and expand the customer base for sales opportunities.
- Closely following up on all business leads within a 24-hour response timeline to clients.
- Acquiring and developing new business accounts and preparing sales proposals for clients.