Front Office Manager

Job Description

• Ensure that front office operations run smoothly and efficiently, with a focus to maximize profit including working closely with the Hotel Manager to address any issues that may arise with team members, customers, guests and clients
• Maintain accurate and up-to-date employee, customer, and vendor databases and schedules
• Oversee daily administrative operations, including ensuring that all front office and support staff are prepared for daily, weekly, and monthly tasks
• Create and maintain office policies, procedures, and systems, including training and implementing new systems to improve efficiency and accuracy
• Maintain a clean and organized front office, including managing paperwork and filing systems
• Ensure that workstations are well-stocked and neat, that office supplies and equipment are readily available, and that equipment is properly maintained and in working condition
• Handle a variety of tasks independently, as needed
• Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skill development.

Job Requirement

• Candidate must possess at least a Diploma/ Advanced Diploma/ Degree in Management or Business in Hotel and Tourism.
• Possess at least 3 years experience in the Hospitality industry in the Rooms and Front Office Department
• Preferably Managers specializing in Hotel Management/Tourism services or equivalent.
• Excellent communication and presentation skills.
• Strong work ethics with high level of discretion.
• Must be goal orientated and possess ability to work in a team environment.
• Knowledge in OPERA will be an added advantage