Front Office Assistant

Primary duties and responsibilities

Daily Operations

• Welcome guests during check-in and giving a fond farewell to guest while check-out
• Providing excellent customer service as per hotel standards.
• Coordinating and multi-tasking job duties in a busy environment.
• Check on VIP reservations and complete their pre-registration formalities.
• Ensure that the workplace remains clean and tidy
• Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
• Co-ordinate with housekeeping for clearing of rooms.
• Follow the house rules and policies laid down by the management.
• Adhere to strict staff grooming and hygiene standards.
• Give proper and complete handover to the next shift.
• Should be able to handle all guests without bias and prejudice.

Customer Engagement

• Handling guest complaints and concerns in an efficient and timely manner.
• Providing information regarding the Hotel, town attractions, activities, etc.

Reports and Analysis

• Have up to date information on daily room occupancy.
• Maintain up to date information on room rates, current promotions, offer and packages.

Qualifications, experience and skills

• Preferable Diploma in Hospitality Management is an asset.
• 1 year experience in related field or fresh graduates are welcome.
• Must be able to read, speak, write and understand the primary language used in the workplace and basic computer knowledge.
• Ability to adapt to company systems for daily operations and communication.