Front Office Assistant

RM1,500 - RM1,800 monthly
  • Fraser Place Puteri Harbour
  • Puteri Harbour, Iskandar Puteri, Johor, Malaysia
  • Oct 10, 2023
Full time Front Office Deparment

Job Description

Primary duties and responsibilities

Daily Operations

  • Welcome guests during check-in and giving a fond farewell to guest while check-out
  • Providing excellent customer service as per hotel standards.
  • Coordinating and multi-tasking job duties in a busy environment.
  • Check on VIP reservations and complete their pre-registration formalities.
  • Ensure that the workplace remains clean and tidy
  • Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
  • Co-ordinate with housekeeping for clearing of rooms.
  • Follow the house rules and policies laid down by the management.
  • Adhere to strict staff grooming and hygiene standards.
  • Give proper and complete handover to the next shift.
  • Should be able to handle all guests without bias and prejudice.

Customer Engagement

  • Handling guest complaints and concerns in an efficient and timely manner.
  • Providing information regarding the Hotel, town attractions, activities, etc.

Reports and Analysis

  • Have up to date information on daily room occupancy.
  • Maintain up to date information on room rates, current promotions, offer and packages.

Qualifications, experience and skills

  • Preferable Diploma in Hospitality Management is an asset.
  • 1 year experience in related field or fresh graduates are welcome.
  • Must be able to read, speak, write and understand the primary language used in the workplace and basic computer knowledge.
  • Ability to adapt to company systems for daily operations and communication.