Front Office Assistant

RM1,800 - RM2,000 monthly
  • Corus Hotel Kuala Lumpur
  • Corus Hotel, Persiaran Hampshire, Jalan Ampang, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
  • Aug 26, 2022
Full time Front Office Deparment

Job Description

  1. Possesses product knowledge and knowledge on current promotions (rooms and food and beverage) in the Hotel.
  2. Provides courteous and efficient service to guests, rendering service with a smile at all times.
  3. Up sells rooms (Executive Club, Suites etc.) to guest at all times.
  4. Highlighting to Supervisor if there is any matter needing urgent attention.  Attends to guest’s complaints immediately and highlights to Supervisor for his further action if cannot solve the matter.  However, follows through and continues to keep guest informed of course of action.
  5. Assists at Front Desk by checking in guests by obtaining full particulars by sighting the Identity Card and/or Passport of the guest. Complete filling up the registration card and obtains guest’s signature, keys in the necessary data in the HIS computer system and attach all necessary documents for record.
  6. If appointed as Cashier, is fully responsible for the Cash Float assigned and performs cashiering duties carefully at all times.
  7. Keeps Cash Float under lock and key at all times.
  8. Ensures that temporary receipts are issued and recorded for any deposit.