Job Description
- To deliver the most complete and personalized service as may be required in all areas of Guest Service Operations.
- To assist hotel VIP guest efficiently, courteously and professionally at all times.
- Personally and frequently verifies that VIP guests are receiving the best possible service during check-in and check-out.
- Register hotel's guests in accordance with Front Office policies and procedures
- Be familiar with the hotel’s products and services and policies.
- Ensure all complaints and requests are immediately resolved and follow through with relevant supporting departments
About One World Hotel
One World Hotel is a 452 room 5 star hotel located in the heart of Petaling Jaya, offering a new dimension in service and quality standards providing grandeur, elegance and equaled amenities and facilities. Its services will be graciously warm yet efficient and consistent, in an atmosphere of urban residential comfort with welcoming public areas, innovative restaurants and well–appointed guestrooms.