Guest Relations Officer

RM2,500 - RM3,200 monthly
  • One World Hotel
  • Bandar Utama, Petaling Jaya, Selangor, Malaysia
  • Sep 18, 2023
Full time Front Office Deparment

Job Description

  • To deliver the most complete and personalized service as may be required in all areas of Guest Service Operations.
  • To assist hotel VIP guest efficiently, courteously and professionally at all times.
  • Personally and frequently verifies that VIP guests are receiving the best possible service during check-in and check-out.
  • Register hotel's guests in accordance with Front Office policies and procedures
  • Be familiar with the hotel’s products and services and policies.
  • Ensure all complaints and requests are immediately resolved and follow through with relevant supporting departments