Room Checker

  • Mercure Miri City Centre
  • Mercure Miri City Centre, Jalan Merbau, Miri, Sarawak, Malaysia
  • Sep 13, 2023
Full time Housekeeping Deparment

Job Description

Primary Responsibilities  


  • Inspects the rooms daily, including check out, vacant and make up rooms for cleanliness and are free from defects. 

  • Conducts random checks on service area 

  • Maintain and enforce the hotel practice, quality standards, policies and standard 

  • Attend daily briefings and takes on daily assigned tasks 

  • Understand the difference in guest levels (VIPs) and Room Categories 

  • Clean and maintain areas of responsibility according to standards and procedures 

  • Replenish guest supplies and ensure that guests requests are promptly attended to 

  • Report damage or malfunction in hotel rooms/areas to Supervisor 

  • Maintain equipment in a proper state of cleanliness  

  • Maintain a section room report as well as a daily productivity report 

  • Reports lost and found articles to the housekeeping office immediately 

  • Handle guest complaints tactfully, and report incidents or any other irregularities to Supervisor in a timely manner 

  • Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor 

  • Record room status in allocated section accurately 

  • Carry out valet services when required (e.g. delivery of linen, processing laundry orders) 


Other Responsibilities 

  • Be well versed in hotel fire & life safety/emergency procedures 

  • Attend all briefings, meetings and trainings as assigned by management 

  • Maintain a high standard of personal appearance and hygiene at all times 

  • Perform other reasonable duties assigned by the assigned by the Management 

  • Establish and maintain effective employee working relationships