Duty Manager

RM3,000 - RM3,700 monthly
  • HOLIDAY VILLA JOHOR BAHRU CITY CENTRE
  • Holiday Villa Johor Bahru City Centre, Jalan Dato Sulaiman, Taman Abad, Johor Bahru, Johor, Malaysia
  • Oct 02, 2023
Full time Front Office Deparment

Job Description

  • Defining and implementing front desk objectives and procedures.
  • Hiring and training staff and managing the shift schedules.
  • Tending to guests' complaints and questions and providing exceptional customer service.
  • Ensuring that the front desk and reception area is kept clean and organized.
  • Maintaining front desk office supplies and equipment.
  • Supervising staff and all front desk activities including bookings, appointments, phone calls, emels and etc.
  • Conducting performance reviews with staffs.
  • Generating reports and feedback for presentation to the general manager.
  • Performing administrative duties such as filing and updating records, among others, as needed.