Housekeeping Attendant (Room)

Responsibilities

·         Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance.

·         Ability to push and pull a loaded housekeeping cart over sloping and uneven surfaces.

·         Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

·         Stand, sit, kneel, or walk for an extended period across an entire work shift.  Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

·         Move at a speed that is required to respond to work situations (e.g., run, walk, jog).

·         Visually inspect tools, equipment, or machines (e.g., to identify defects)

·         Identify and report preventative or other maintenance issues in public areas or guest rooms.

·         Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards.

·         Respond promptly to requests from guests, Front Desk, or At Your Service requests.

·         Transport cart to assigned area and position securely, following procedures for cart positioning.

·         Return cart to designated area at the end of shift.

·         Fill cart with supplies (e.g., chemicals, rags, linens, amenities) as needed.

·         Report room status (e.g., Do Not Disturb notice on room, discrepant rooms) to Main Linen Room, Housekeeping manager/supervisor, or Front Desk.

·         Enter guest rooms following procedures for gaining access, such as knocking three times, saying “Housekeeping,” and ensuring vacancy before entering.

·         Report missing hotel/resort property and damages to room to manager/supervisor.

·         Limit access to guest rooms while cleaning by following departmental procedures.

·         Replace guest amenities and supplies in rooms, such as toiletries, glasses, mugs, linens, towels, tissues, coffee, printed materials, and laundry bags according to standards.

·         Replace dirty linens (e.g., sheets, pillow cases) and terry (e.g., towels, bathrobes) with clean items, following correct bed making and folding standards.

·         Clean bathrooms, including bathtub/hot tub/shower, toilet, floor, sink, and mirror.

·         Remove trash, dirty linen, and room service items from room and balcony/patio.

·         Check that all appliances are present in the room and in working order (e.g., hair dryer, television and remote, DVD player, microwave).

·         Straighten desk items, furniture, and appliances and restore to original positions.

·         Dust, polish, and remove marks from walls and furnishings (e.g., appliances, furniture, ice bucket, honor bar, baseboards, ledges, entrance door).

·         Vacuum carpets and performs floor care duties (e.g., in guest rooms and hallway).