GUEST SERVICE ASSOCIATE

RM1,600 - RM1,700 monthly
  • The Upper House
  • Batu Kawan, Simpang Ampat, Penang, Malaysia
  • Aug 30, 2023
Full time Front Office Deparment

Job Description

Job description

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Ensure proper credit, check-in, check-out and cash handling
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  • Assist in Front office operation
  • Demonstrate a high level of customer service at all times
  • To greet all guests in warm and friendly manner
  • Response to any phone calls from guests in a polite manner

Job Requirement

  • Applicants must be willing to work on shift (include perform night audit works), weekends and public holidays
  • Positive attitude, initiative, multitasking, non-calculative and work with minimal supervision
  • Good command of spoken English is essential
  • Ability to communicate in Mandarin will be an advantage
  • Strong disciplines, commitments, and self-initiative
  • Able to work independently and as a team
  • Good communication and interpersonal skill
  • Hardworking, committed and responsible
  • Pleasant personality with a friendly approach
  • Required to have own transport