Resort Room Division Manager

RM8,000 - RM9,000 monthly
  • Mangala Estate Boutique Resort
  • Mangala Estate Boutique Resort (formerly Mangala Resort & Spa), Lebuh Persiaran Tun Khalil Yaakob, Kampung Melayu Gambang, Gambang, Pahang, Malaysia
  • Aug 22, 2023
Full time Front Office Deparment Housekeeping Deparment

Job Description

  • Oversee the daily operations of the resort's room division, including front office, housekeeping, reservations, and guest services.
  •  Coordinate with various departments to ensure seamless guest experiences, from check-in to check-out.
  • Monitor and maintain occupancy levels, room availability, and rates to maximize revenue and occupancy rates.
  • Set and maintain high standards of guest service, ensuring that all guests' needs and concerns are addressed promptly and professionally.
  • Ensure guests are greeted upon arrival and make time to interact effectively with guests.
  • Respond appropriately to guest complaints, solicit feedback and build relationships that drive continuous improvements in guest satisfaction.
  • Implement guest feedback systems to continuously improve service quality.
  • Recruit, train, and manage a skilled team of front office, housekeeping, and guest services staff.
  • Provide ongoing coaching and performance feedback to team members, promoting a positive work environment.
  • Develop and implement strategies to optimize room revenue through effective pricing, packages, and promotions.
  • Prepare comprehensive reports on room division performance, occupancy rates, revenue, and other key metrics for management review
  • Monitor and analyze key performance indicators (KPIs) related to room revenue, occupancy rates, and average daily rate (ADR).
  • Coordinate with sales and marketing teams to create targeted campaigns that drive bookings and revenue growth
  • Collaborate with housekeeping to ensure rooms are maintained to the highest standards of cleanliness and presentation.
  • Uphold the highest standards of safety, security, and health regulations
  • Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.
  •  Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP’s and other key guests, or other special guest needs.
  • Manage room inventory and allocations, coordinating with reservations to optimize room utilization and availability.
  • Develop and enforce policies and procedures for room cleaning, maintenance, and inspections.
  • Stay updated with technology trends and implement relevant systems to streamline operations, such as property management systems (PMS) and reservation software.