Executive Housekeeper

  • The Kuala Lumpur Journal Hotel
  • The Kuala Lumpur Journal Hotel, Jalan Sultan Ismail, Bukit Bintang, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
  • Aug 22, 2023
Full time Housekeeping Deparment

Job Description

The Kuala Lumpur Journal Hotel is seeking an experienced and dedicated Executive Housekeeper to lead our housekeeping team in maintaining the highest standards of cleanliness, comfort, and service for our valued guests. The Executive Housekeeper will oversee the day-to-day operations of the housekeeping department, provide training and guidance to staff members, and ensure the overall quality management of housekeeping services.

1. Leadership and Management:
   - Lead, supervise, and motivate the housekeeping team to ensure efficient and effective daily operations.
   - Set clear performance expectations, provide regular feedback, and conduct performance evaluations for housekeeping staff.
   - Manage staff schedules, allocate resources, and ensure adequate coverage to meet guest needs.

2. Training and Development:
   - Design and implement training programs for housekeeping staff to enhance their skills in cleaning techniques, guest interaction, and safety protocols.
   - Conduct ongoing training sessions and workshops to maintain a high level of professionalism within the department.

3. Quality Management:
   - Ensure all guest rooms, public areas, and back-of-house spaces are maintained to the highest standards of cleanliness and comfort.
   - Implement and monitor quality control measures to consistently deliver exceptional guest experiences.
   - Collaborate with other departments to address and resolve guest concerns or requests related to housekeeping services.

4. Inventory and Supplies:
   - Manage housekeeping supplies, equipment, and amenities to ensure adequate stock levels and efficient utilization.
   - Coordinate with the procurement team to source and purchase necessary cleaning materials and amenities.

5. Budget and Cost Control:
   - Assist in developing and managing the housekeeping department's budget, focusing on cost control measures while maintaining service quality.
   - Monitor expenses, track expenditures, and propose cost-saving initiatives.

- Proven experience in housekeeping management, preferably in a hospitality environment.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Attention to detail and a commitment to maintaining high cleanliness standards.
- Ability to multitask, prioritize, and adapt in a fast-paced environment.
- Proficiency in using housekeeping software and Microsoft Office suite.
- Knowledge of health and safety regulations and procedures.
- Degree or diploma in hospitality management or a related field is a plus.