Resort Food & Beverages Manager

RM7,000 - RM8,000 monthly
  • Mangala Estate Boutique Resort
  • Mangala Estate Boutique Resort (formerly Mangala Resort & Spa), Lebuh Persiaran Tun Khalil Yaakob, Kampung Melayu Gambang, Kuantan, Pahang, Malaysia
  • Apr 02, 2024
Full time F&B Department

Job Description

Overview:

The ideal candidate will be responsible for overseeing and managing all food and beverage operations within the resort. The primary objective will be to provide exceptional guest experiences by ensuring the highest quality of service, food, and beverages are delivered. The candidate will lead a team of including waiters, bartenders, and work closely with other departments to ensure smooth operations.

Responsibilities:

  1.  Develop and implement strategies to achieve the resort's food and beverage goals, including revenue targets, guest satisfaction, and cost controls.
  2. Monitor and manage all food and beverage outlets, including restaurants, bars, lounges, banquets, room service, and catering.
  3. Ensure compliance with health and safety regulations, as well as food and beverage quality standards.
  4. Oversee inventory management, including ordering, stock control, and minimizing waste.
  5. Collaborate with kitchen teams to create innovative menus that meet guest preferences and market trends.
  6. Monitor menu performance, guest feedback, and sales data to make informed decisions on menu adjustments and updates.
  7. Work closely with suppliers and vendors to source high-quality ingredients and negotiate favorable contracts.
  8. Interact with guests, ensuring their needs are met and addressing any concerns or complaints promptly.
  9. Maintain a strong presence in food and beverage outlets, establishing relationships with regular guests and gathering feedback.
  10. Continuously seek opportunities to enhance guest experiences and exceed their expectations.
  11. Prepare and manage budgets for the food and beverage department, monitoring expenses and revenue streams.
  12. Implement cost control measures without compromising quality and service.

Requirement:

  • Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
  • Proven experience in food and beverage management, preferably in a hospitality industry
  • Strong knowledge of food and beverage operations, including menu planning, inventory management, and cost control.
  • Excellent leadership and team management skills.
  • Exceptional customer service and communication abilities.
  • Ability to work under pressure and in a fast-paced environment.
  • Hands-on experience and thrive in practical, action-oriented person
  • Proficiency in English & Bahasa Malaysia; knowledge of additional languages (Chinese, French, German) is a plus

Physical Requirements:

  • Ability to stand for long periods.
  • May be required to work in outdoor settings.
  • Working Conditions:

While most tasks will be performed indoors, some duties may require outdoor work in varying weather conditions. The Food & Beverage Manager may be required to work nights, weekends, and holidays based on the resort's operational needs.

Equal Opportunity:

Our resort is an Equal Opportunity Employer. All employment decisions are made without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status in accordance with applicable law