Housekeeping Coordinator

Summary: 

This position is concerned with performing all administrative and secretarial duties.

Responsibilities:

• Handles all telephone calls and paperwork of Housekeeping department
• Communicates with all other departments of the hotel.
• Monitor expected departure and room changes.
• Prepares purchase request and follow up with Check SCM for office supplies, room supplies public area supplies and Laundry supplies.
• Keep inventory of all store items e.g. stationery items, mineral water for Housekeeping and other sections.
• Handles guest requests and enquiries.
• Responsible for Lost and Found and ensure proper recording, storage, claiming, releasing and delivery procedure upon guest requests.
• Keep track on loan items to guest rooms, if any.
• Keeps record and proper inventory of keys issued to team members/other departments.
• Maintain and update information recorded on notice board.
• Prepare necessary reports for Team Leaders and communicate special requests.
• Records, relays and follow up on all requests received via telephone ( internal and external )
• Updates payroll, attendance, vacations of all team members.
• Liaise closely with Engineering on maintenance requests.
• To ensure all forms for Team Leaders and team members are ready and available at all times.

OTHER CONSIDERATIONS:

• Assist in room inventories.
• Assist room cleaning whenever necessary.
• Prepares month end reports where necessary.
• Attend trainings conducted by Training Department
• Any other duties assigned by Executive Housekeeper/Assistant Housekeeper from time to time.