Housekeeping Coordinator

  • DoubleTree by Hilton Johor Bahru
  • DoubleTree by Hilton Johor Bahru, Jalan Ngee Heng, Bandar Johor Bahru, Johor Bahru, Johor, Malaysia
  • Jul 31, 2023
Full time Housekeeping Deparment

Job Description


This position is concerned with performing all administrative and secretarial duties.



  • Handles all telephone calls and paperwork of Housekeeping department
  • Communicates with all other departments of the hotel.
  • Monitor expected departure and room changes.
  • Prepares purchase request and follow up with Check SCM for office supplies, room supplies public area supplies and Laundry supplies.
  • Keep inventory of all store items e.g. stationery items, mineral water for Housekeeping and other sections.
  • Handles guest requests and enquiries.
  • Responsible for Lost and Found and ensure proper recording, storage, claiming, releasing and delivery procedure upon guest requests.
  • Keep track on loan items to guest rooms, if any.
  • Keeps record and proper inventory of keys issued to team members/other departments.
  • Maintain and update information recorded on notice board.
  • Prepare necessary reports for Team Leaders and communicate special requests.
  • Records, relays and follow up on all requests received via telephone ( internal and external )
  • Updates payroll, attendance, vacations of all team members.
  • Liaise closely with Engineering on maintenance requests.
  • To ensure all forms for Team Leaders and team members are ready and available at all times.



  • Assist in room inventories.
  • Assist room cleaning whenever necessary.
  • Prepares month end reports where necessary.
  • Attend trainings conducted by Training Department
  • Any other duties assigned by Executive Housekeeper/Assistant Housekeeper from time to time.