Job Description
Responsible for all activities relevant to the Front Office such as the reception, check in / out, rooming of all Hotel guests, foreign exchange, and assist guest with their inquiries.
Primary Responsibilities
1) Greet and attend to all guests at all times in a friendly and helpful manner and attempt to learn
and use guest’s name at every opportunity
2) Perform check in, check out and room change procedures and ensure all data are entered completely
into the hotel systems in accordance with reservation
3) Maintain cashier float and ensure accurate daily report of all money received. Cash hotel guest’s
personal and traveller’s checks and assist with currency exchange
4) Handle guest enquiries in a courteous and efficient manner and report guest complaints or problems
to Duty Manager if no immediate solution can be found.
5) Drive more revenue in Front Office upselling
Millennium Hotels and Resorts (MHR) is the global brand of Millennium & Copthorne Hotels Limited (M&C), a global hotel company which owns, manages and operates over 145 hotels across some 80 locations. It has several distinct hotel brands, including Grand Millennium, Millennium, M. Social, Copthorne and Kingsgate, throughout Asia, Europe, the Middle East, New Zealand and the United States. Its properties are in key gateway cities such as London, New York, Los Angeles, Paris, Dubai, Beijing, Shanghai, Seoul, Tokyo, Singapore and Hong Kong. Occupying the best locations around the world, MHR has the perfect address for business and leisure travellers. M&C is the hotel arm of Singapore-listed global real estate company City Developments Limited and is a member of the Hong Leong Group.
Visit www.millenniumhotels.com for more information.