Senior Sales Manager

  • Hard Rock Hotel Penang
  • Hard Rock Hotel Penang, Batu Ferringhi, Penang, Malaysia
  • May 07, 2024
Full time Sales Department

Job Description

As Senior Sales Manager, you are responsible for the performance of one or more subordinates who are in the front­line/back-line of guest service for consistently meeting differing guest' needs & within your assigned area of responsibility in the Sales & Marketing Department in the Hotel that is comprised of the Sales section and sometimes Business Centre. You direct the procedural and personal dimensions of one or more work process through these subordinates. An increase in personal efficiency and effectiveness is expected when you work as a team with your subordinates, colleagues and superior and achieve common goals and targets.  You will:

  • Excellent in problem solving, able to meet deadlines and able to work under pressure.
  • Set higher and professional standards for your department
  • Be informed and keep your superior informed of all matters that may affect your work, the hotel's service or reputation.
  • Always present a clean and tidy appearance in accordance with the hotel's grooming standards and be punctual.
  • Be flexible and open to changes in your job responsibilities and/or roster to meet business needs.
  • Always extend friendly and caring services to every Guest.
  • Be a team player and maintain good relations with Team
  • Control cost whilst ensuring the hotel's guests and patrons get value for money while practising energy saving in the department and also around the hotel.
  • Constantly seek to identify unmet guests' needs and work towards developing new/improving current products and strategies to sustain our competitive advantage.
  • Know your current and potential competitors and monitor their activities.
  • Communicate with guests and patrons and be visible in the local community as a representative of the hotel.
  • Understand the hotel's general policies & procedures and align all your personal actions as a manager.
  • Know your job and continue your self-development by self-directed learning and participation in company sponsored Training Programs, if available.
  • Ensure an effective tracing system, monitor production of all accounts and take appropriate action when necessary.
  • Assist to create and implement special programmes to achieve greater productivity through:
    • Increasing ADR
    • Increasing occupancy
    • Increasing business volume during need periods Increasing local food and beverage banqueting sales Increasing revenue for other facilities in the hotel
    • Coordinate a minimum of 5 sales calls per day and submit the weekly sales report
  • Assist to prepare rate grids and formats of quotations for approval if required.
  • Reply promptly within 24 hours to correspondences, enquiries and submit complete proposals/quotations on time in a professional manner.
  • Seek a high profile with present and potential accounts/sources of business by organizing regular hotel inspections, participating in educational group programs, entertaining in hotel property and through direct marketing strategies which reflect the image of our hotel.
  • Co-ordinate all events and functions under your responsibility efficiently and take accountability which includes confirming Banquet Event Order / Group Resume details with clients, Banquet, Reservations, Front Office, Kitchen, Security and any other relevant departments.
  • Develop and maintain a regular pattern of sales calls meeting with principals of target market and assist to initiates and prepares RFPs / tenders for business.
  • Assist with the preparation of new products and services and in the evaluation of sales and marketing activities.
  • Complete any tasks as directed by the Director of Sales, Director of Revenue & Marketing or the Management. 

Requirement:-

  • Degree in hotel management or business administration.
  • Minimum 5 years working experience in the hospitality industry.
  • Familiar with the hotel operations, available technology and all distribution channels.
  • Excellent problem-solving skills
  • Strong Management and leadership skills
  • Effective communication and customer service skills
  • The ability to work in a fast-paced environment and to plan strategically and analytically