Reservation Supervisor

RM2,000 - RM2,500 monthly
  • Royale Chulan Penang
  • Royale Chulan Penang, Pengkalan Weld, Georgetown, George Town, Penang, Malaysia
  • Aug 18, 2022
Full time Front Office Deparment

Job Description


1.    Responsible for the effective control and maintenance of room inventory to achieve maximum room occupancy and revenue.

 2.   Assist Room Division Manager in the preparation of forecast and reports.  Forecast and reports must be timely and accurate.

 3.   To maintain effective communication within department as well as other department through daily briefing and regular meetings.

4.    To implement proper filling system for all Travel Agents and Company contract letters, and reservations correspondences.

 5.    To ensure that all Travel Agents and Corporate accounts are updated in the Front Office Computer system.

 6.    To constantly review room allotments and productions and to update Sales & Marketing Department of changes accordingly.

 7.   To constantly review and monitor reservations status and ensure that the availability chart is updated daily with all Sales Offices and Reservations Center.

 8.   To handle all correspondence pertaining to reservations enquiries, and to ensure that they are replied within 24 hours.

 9.   To implement a comprehensive guest history system, and ensure all details are updated regularly to changes in status of the guests.

 10. To review and check all arrivals one day before for accuracy and confirmation. To ensure full details are received before guest arrival.

 11.  To work closely with Credit Manager to ensure that hotel’s credit policies and procedures and adhered to.

 12.  To work closely with Reservation and Guest Service Manager in coordinating arrivals for VIPs.