The ideal candidate will play a vital role in ensuring the cleanliness, maintenance, and overall guest satisfaction within the housekeeping department of a resort. This position assists the Housekeeping Manager in overseeing the daily operations, training and supervising staff, coordinating with other departments, and maintaining high standards of cleanliness and presentation throughout the resort.
1. Assist the Housekeeping Manager in managing the overall housekeeping operations and ensuring efficient and effective execution of tasks.
2. Ensure that all guest rooms, public areas, and resort facilities are cleaned and maintained to the highest standards. Conduct regular inspections to identify areas that require attention or improvement and take necessary corrective actions.
3. Assist in managing the inventory and ordering of housekeeping supplies and equipment, ensuring adequate stock levels are maintained.
4. Reports any pest-control issues to the Housekeeping Manager.
5. Monitor and maintain cleanliness, safety, and hygiene standards in accordance with local regulations and company policies.
6. Ensures the proper handling and control of lost and found items.
7. Conducts frequent and thorough inspections of guest rooms and Rooms areas in general, together with the Front Office Manager, Housekeeping Manager.
8. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
9. Stay updated on industry trends, new cleaning techniques, and technologies to enhance the department's efficiency and effectiveness.
10. Train, and supervise housekeeping team members to ensure they meet performance standards and provide excellent service