Hotel De'la Ferns Cameron Highlands, Jalan Besar, Tanah Rata, Pahang, Malaysia
Sep 19, 2022
Front Office Deparment
Register guests and assigns rooms. Accommodates special requests whenever possible.
Assists in pre-registration and blocking of rooms for reservations.
Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
Understands room status and room status tracking.
Knows room locations, types of rooms available, and room rates.
Must be sales minded. Presents options and alternatives to guests and offers assistance in making choices.
Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.
Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
Knows how to use front office equipment.
Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
Communicate services and amenities of the hotel to guests.
Direct Bell Person to escort guest and transport their luggage to the room.
Reports any unusual occurrences or requests to the manager or assistant manager.
Knows all safety and emergency procedures, Is aware of accident prevention policies.
Maintains the cleanliness and neatness of the front desk area.
Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
About Hotel De'La Ferns
Named after the luxuriant fern that proliferates in the Highlands, Hotel De’ La Ferns is ideally located between Tanah Rata and Brinchang. Just 3 minutes drive from either Tanah Rata or Brinchang, this English Tudor styled architecture offers a typical English ambiance in a cool Highland’s setting.