Food & Beverage Associate

RM1,500 - RM1,800 monthly
  • Hotel De'La Ferns
  • Hotel De'la Ferns Cameron Highlands, Jalan Besar, Tanah Rata, Pahang, Malaysia
  • Sep 19, 2022
Full time F&B Department

Job Description

  • Greets guests and presents them with the menu.
  • Informs guests about the special items for the day and menu changes if any.

  • Suggest food and beverages to the guest and also try to up-sell.

  • Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale ( POS ) system.

  • Obtaining revenues, issuing receipts, accepting payments, returning the change.
  • Performing basic cleaning tasks as needed or directed by supervisor.
  • Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food.
  • Communicate to the guest and aid with their queries.
  • Co - ordinate with the bus person, kitchen staff, bar staff to ensure smooth operation and guest satisfaction.
  • Server food and beverage to the guest as per the course of order.
  • Observes guests and ensure their satisfaction with the food and service.
  • Observes guests and ensure their satisfaction with the food and service.
  • Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.
  • Adhere to grooming and appearance standards consistently.
  • Help  other areas of the restaurant such as answering telephones.