Job Description
As a Business Analyst in the hospitality industry, you will be responsible for analyzing market trends, customer behavior, and financial data to provide insights and recommendations that drive business growth and improve customer satisfaction. You will work closely with management and cross-functional teams to develop and implement strategies that optimize operations and increase profitability.
- Analyze market trends: Analyze market trends, customer preferences, and industry data to identify opportunities for business growth and development.
- Conduct market research: Conduct market research to understand customer needs, preferences, and behaviors, and use that information to develop effective marketing strategies.
- Develop financial models: Develop financial models to forecast revenue, profitability, and cash flow, and analyze financial performance to identify areas for improvement.
- Monitor business metrics: Monitor and analyze key performance indicators, such as occupancy rates, revenue per available room (RevPAR), and average daily rate (ADR), and provide recommendations to improve performance.
- Identify cost-saving opportunities: Identify opportunities to reduce costs and improve efficiency, such as streamlining operations, optimizing staffing, and implementing new technology.
- Collaborate with cross-functional teams: Collaborate with cross-functional teams, including marketing, sales, and operations, to develop and implement strategies that align with business goals.
- Develop and present reports: Develop and present reports that summarize findings and provide actionable recommendations to management.
- Conduct competitor analysis: Conduct competitor analysis to understand industry trends, best practices, and potential threats, and use that information to develop strategies to stay competitive.
- Participate in strategic planning: Participate in strategic planning by providing data-driven insights and recommendations to support business decisions.
- Determining, identify and analyze alternative solutions to complex resort requirements along with the provision of guidance to the teams
- Ad hoc reporting as per need and as per request
- Top-notch analytical skills to analyze and conceptualize solutions for complex problems
- Collaboration with operations, marketing and finance for the development of all sales performance
The Rocana Hotel is a modern three-star property located in the heart of Kuantan, offering guests a comfortable and sophisticated stay. With 87 well-appointed rooms, the hotel provides top-notch facilities and amenities that go above and beyond its three-star rating. Guests can expect friendly and professional service, with a focus on attention to detail.
Rocana Hotel is also offering career opportunities to individuals who are energetic and enthusiastic, and who are looking to join a team-oriented culture with a strong team spirit. The hotel provides several benefits to its team members, such as duty meals, free medical treatment, dental fees, staff insurance, and allowances.
If you are passionate about the hospitality industry and enjoy working in a team-oriented culture, Rocana Hotel may be an excellent place to start or grow your career. The hotel's commitment to providing top-notch facilities and amenities, along with its focus on professional, friendly service, makes it an attractive option for individuals looking to excel in the hospitality industry.