Job Description
· Direct and coordinate activities to the respective Department In-charge for Front Office, Sales, Housekeeping, Maintenance, and Security through work schedules and assigning specific duties to increase efficiency.
· Monitor businesses to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.
· Manage and direct operations team to achieve business targets.
· Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
· Ensure teams follow standard operating procedures for all operational functions.
· Support operational risk and audit process for the purpose of preventive maintenance.
· Assist in developing operating and capital budgets.
· Be familiar with emergency procedures. These should include first aid, death, etc procedures
· Build strong relationship by addressing customer issues and complaints and get feedbacks in a timely manner.
Located within 5 minutes from Kuching’s central business district, the hotel offers the choice of two towers. Tower A comprises 178 rooms and suites, while Tower B offers 95 rooms and apartments, both offering the business and leisure travellers’ sheer comfort while visiting the capital city of Sarawak. All the rooms are modern and chic with warm colours that exude luxury and comfort.
Among the amenities in each room are 32" LCD flat screen television with local and international TV channels, wired and wireless broadband internet access, mini bar fridge, laptop size security safe, tea/coffee making facilities, iron and ironing boards and hair dryers. All guestrooms have access to FREE Wi-Fi as well.