Guest Service Assistant

RM1,600 - RM2,300 monthly
  • No. 160, Jalan Ampang, 50450 Kuala Lumpur
  • Jun 11, 2023
Full time Front Office Deparment

Job Description

Job Description:-

  • Handle requests and needs of all guests promptly to meet guest satisfaction/expectations
  • Be familiar with hotel's products and services
  • Able to solve issues/problems from guests' complaints through effective communication in a friendly way
  • Ensure guest satisfaction and revenue optimization
  • Able to handle reservation through phone bookings, online travel agent, walk-in enquiry
  • Understands rate structure and promotional rates available
  • Maintain good communication and work relationships in all areas of the hotel
  • Able to perform any other relevant job assigned from time to time by the Management

Job Requirement:-

  • Possess at least SPM / Diploma in Hotel Management or equivalent
  • Fresh Graduates are encouraged to apply
  • Good command of English and Bahasa Malaysia
  • Pleasant personality with friendly approach and well-groomed
  • Positive working attitude, punctual, reliable, honest
  • Willing to work on shift duties, weekends, public holidays etc.
  • Computer literate
  • Mandarin speaking is an added advantage
  • Applicable for Malaysian citizen only