SAFETY & SECURITY MANAGER

Job Description's Summary

• Responsible for directing and coordinating the activities of security personnel, work with General Manager to confirm all staff understands security procedures, and organizing patrolling of the property to deliver a safe Guest and Member experience.
• To ensure that hotel is in compliance with all local safety regulations and is conversant with hotel emergency procedures
• Maintain good communication and work relationships in all areas of the Hotel.
• Liaise with government and law enforcement agencies as necessary.
• Organize patrolling of all boundary areas, bedrooms, offices, storage areas, public areas, and function rooms.
• Assist the Hotel in complying with Local Fire Safety Legislation.
• Assist the Hotel with Local Safety Legislation to ensure compliance of the security department.
• Ensure tours are carried out for the purpose of fire prevention, safe means of escape, and security.
• Inquire as necessary into and report upon any thefts within the Hotel using your discretion in connection with any of these matters that you deem should be reported to the police.
• Direct and coordinate the activities of all security personnel, engage in the implementation of safety and security procedures for the department, and provide assistance and advice to other departments in relation to security.
• Prepare incident reports and ensure all allegations are properly followed up.
• Liaise with Departmental Heads to ensure hotel staff is aware of their security responsibilities.
• Plan, deliver and facilitate regular staff awareness training.
• Be fully conversant of company terrorist procedures and convey to staff.
• Be fully conversant with hotel Fire and Emergency procedures.
• Responsible for management of key control within all departments.

Responsibilities:

• To lead the organization Safety & Security force.
• Maintain the attitude, behaviors, skills, and values.
• Meets or exceed all established goals and commitments in accordance with KPI which being laid out in the Safety & Security Department.
• To perform any other duties as assigned by the Management from time to time.
• Provides on-going training and direction as required, for all members of the Safety & Security.
• Maintains a professional appearance.
• Follows up and carries out all established Hotel’s policies and procedures.
• Organised and systematic approach to problem solving.
• Security industry experience in supervisory capacity.
• Ability to listen and respond to demanding guest needs.
• Good leadership, interpersonal and communication skills.
• Ability to work under pressure.
• Flexibility to respond to a range of different work situations.

 Requirements:

• Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree/ Certificate in any related with Safety & Security field.
• At least 5 Year(s) of working experience in hospitality industry with in same or similar role.
• Good in spoken and written English and Bahasa Malaysia
• Good knowledge in CCTV System Fire Protection, System First Aid and OSHA.
• Knowledge in building security system and fire evacuation procedure.
• Experience in conducting training for Safety & Security team if needed.