GUEST SERVICE MANAGER
- Sheraton Petaling Jaya Hotel
- Sheraton Petaling Jaya Hotel, Lorong Utara C, Pjs 52, Petaling Jaya, Selangor, Malaysia
- Nov 27, 2024
Job Description
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Reports directly to and communicates with the Front Office Manager & Assistant Front Office Manager on all pertinent matters affecting guest service and hotel operations.
- Provides functional assistance and direction to all departments.
- Cooperates, coordinates and communicates with other hotel departments as required.
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Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
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Responds to guest needs and resolves related problems
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Supports and assists Front Office personnel and all departments at peak periods.
- Analyses the rate variance report to ensure rooms revenue control.
- Support Front Office Manager in driving upsell and SPG enrollment initiatives.
The Sheraton Petaling Jaya Hotel is perfectly located just south of the heart of the city center, with easy access to everything that the Kuala Lumpur area has to offer. We are next to the federal Highway which links Petaling Jaya to Kuala Lumpur, just 20 minutes by car. We are also close to Asia Jaya Putra Light Railway Transit station that connects to the capital.