GUEST SERVICE AGENT

  • Sheraton Petaling Jaya Hotel
  • Sheraton Petaling Jaya Hotel, Lorong Utara C, Pjs 52, Petaling Jaya, Selangor, Malaysia
  • Oct 02, 2023
Full time Front Office Deparment

Job Description

  • Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity. 
  • Registers and rooms all arrivals according to established procedures.

  • Maintains intimate knowledge of departmental standards and procedures.

  • Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation.

  • Maintains cashier float and ensures accurate daily report of all money received

  • Attends to guest’s complaints, inquiries and requests, referee's problems to supervisor/Assistant Manager if he/she unable to assist.

  • Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems.