Job Description
- Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.
-
Registers and rooms all arrivals according to established procedures.
-
Maintains intimate knowledge of departmental standards and procedures.
-
Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation.
-
Maintains cashier float and ensures accurate daily report of all money received
-
Attends to guest’s complaints, inquiries and requests, referee's problems to supervisor/Assistant Manager if he/she unable to assist.
-
Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems.
The Sheraton Petaling Jaya Hotel is perfectly located just south of the heart of the city center, with easy access to everything that the Kuala Lumpur area has to offer. We are next to the federal Highway which links Petaling Jaya to Kuala Lumpur, just 20 minutes by car. We are also close to Asia Jaya Putra Light Railway Transit station that connects to the capital.