Job Description
- Respond promptly to requests from guests and other departments
- Fill cart with supplies and transport cart to assigned area
- Enter guest rooms following procedures for gaining access and ensuring vacancy before entering
- Replace guest amenities and supplies in rooms
- Replace dirty linens and terry with clean items
- Make beds and fold terry. Clean bathrooms. Remove trash, dirty linen, and room service items. Check that all appliances are present in the room and in working order. Straighten desk items, furniture, and appliances. Dust, polish, and remove marks from walls and furnishings. Vacuum carpets in guest rooms and hallway
- Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; properly store flammable materials
- Ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information
- Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Speak with others using clear and professional language
- Perform other reasonable job duties as requested by Supervisors
About Hotel Granada Johor Bahru
Hotel Granada Johor Bahru is a Business Class Hotel, offering 192 luxuriously appointed accommodation rooms to provide stylish comfort for the most sophisticated business travellers to individual travellers seeking out hidden gems in Johor Bahru. Our hotel provides facilities and amenities as well as pulsating Food & Beverage Outlets offering various dining options of local and international cuisine incorporated with recreation & entertainment, along with five star services approach to our valued guests.