Job Description
- Conducting the Bell service activities such as luggage service upon guest's arrival and departure, luggage storage, message service, fax delivery, parcel and mail handover, information service and other related tasks
- Opening the door of the car for the guest in a professional manner at the main entrance of the hotel and assisting to unload the luggage if any
- Extend warm welcome and appreciation to every guest / patron at any customer approaching by greeting "Welcome to Hotel Granada” or "Welcome back, Mr. / Mrs. / Miss So & So”
- Rooming the guest in a professional way, this includes addressing the guest by name, holding the lift for guest and extending hotel introduction to guest, etc
- Having wealth of knowledge in relating to hotel products, events and promotion, playing the role of salesmanship by doing their effort to sell the hotel at each customer contact, to maximize the hotel revenue
- Assisting to arrange the transportation for guest in the absence of Bell Captain
- Being responsible for the cleanliness of the counter and the surrounding environment
- Being in charge of the lobby lighting on & off periodically
- Distributing the newspaper to long staying guest and departments concerned
- Extend assistant to guests and patrons alike in a flexible manner unless it is illegal
- Maintain a professional image while on duty with good grooming, hygiene and prescribed uniform
- Always concern energy and environment conservation issues in the daily work
About Hotel Granada Johor Bahru
Hotel Granada Johor Bahru is a Business Class Hotel, offering 192 luxuriously appointed accommodation rooms to provide stylish comfort for the most sophisticated business travellers to individual travellers seeking out hidden gems in Johor Bahru. Our hotel provides facilities and amenities as well as pulsating Food & Beverage Outlets offering various dining options of local and international cuisine incorporated with recreation & entertainment, along with five star services approach to our valued guests.