FRONT OFFICE ASSISTANT

RM2,000 - RM2,200 monthly
  • Ideas kl Hotel
  • IDEAS KUALA LUMPUR, Jalan Raja Laut, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
  • Jun 19, 2023
Full time Front Office Deparment

Job Description

  • Ensure that all guests receive a fast, efficient and friendly check in and check out.
  • Ensure that all guests’ requests and queries are handled in a polite, efficient manner and a high level of customer service in consistently maintained.
  • Must be thoroughly conversant with the computer system.
  • Adhere to company’s credit policies and to ensure that all revenue expected will be received.
  • To ensure that check in procedures are done in detail and correctly such as, getting the mode pf payment, collecting of business card and obtaining departure time etc.
  • Aware of the various types of profiles and to update them correctly.
  • To be aware of the many types of billing and to ensure that all necessary documents are attached to registration card.
  • To be familiar to the measure and the steps to be taken when the system fails and al back up procedures.
  • To be familiar with the steps of checking out along with cash transactions, foreign currency exchange and credit notes.
  • To be familiar as to how to take reservations, be it a walk in guest or a future date.