Job Description
- Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest's name at every opportunity
- Registers and rooms all arrivals according to established procedures
- Maintain intimate knowledge of departmental standards and procedures
- Keeps abreast of all modifications to accounting policies and procedures
- Responsible and attends to the guest's request by using the service of safety box at all times
- Attends to guests' complaints, inquiries and requests, referees problems to supervisor / Front Office Manager if unable to assist
- Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state all times
- Complete and verify forgotten ID forms
- Answers telephone calls and answers general building/membership questions or transfers calls to the appropriate administrator
- Responsible for keeping up to date with information on activities and programs and other general information
- Organizes and straightens area
- Greet and register incoming guests
- Process guest folios and collect payment
- Administer and manage cash handling responsibilities
- Handle guest requests and concerns promptly and with courtesy
- Assist guests with any inquiries regarding local entertainment, restaurants or transportation
- Maintain efficient and effective flow of information with guests and all internal departments
- Handle additional duties as needed by guests or management
About Hotel Granada Johor Bahru
Hotel Granada Johor Bahru is a Business Class Hotel, offering 192 luxuriously appointed accommodation rooms to provide stylish comfort for the most sophisticated business travellers to individual travellers seeking out hidden gems in Johor Bahru. Our hotel provides facilities and amenities as well as pulsating Food & Beverage Outlets offering various dining options of local and international cuisine incorporated with recreation & entertainment, along with five star services approach to our valued guests.