Duty Manager

RM2,000 - RM2,600 monthly
  • Hotel Granada Johor Bahru
  • Hotel Granada Johor Bahru, Jalan Indah 15/2, Bukit Indah, Johor Bahru, Johor, Malaysia
  • Aug 12, 2022
Full time Front Office Deparment

Job Description

  • Checks cleanliness of lobby and public area, lights and as well as front office staff in proper and orderly appearance and behavior
  • Checks on registration cards of arriving guests and ensures all information should be filled on each card either by Guest Service Assistant or the guests
  • Assists in handling room lock problems and safety box
  • Co-ordinates with all departments concerned in order to maintain Front Office functions properly
  • Operates the front office computer system in order to assist Guest Service Assistant
  • Handles guest complaints and other related problems and reports on the Duty Manager’s log
  • Assist Guest Service Assistant and Bellman during they are busy
  • Answers guest’s inquiries, handles complaints and attend to the needs of the guests
  • Authorizes charges to be made for late departures and/or compliments on them
  • Promotes and maintains good public relations
  • Motivates and maintains good staff relations
  • Follows up in credit check report, liaise with the finance department
  • To responsible for Front Office operation during the absence of Front Office Manager
  • To discuss all matters that needed to follow up with the next shift Duty Manager
  • Prepare the working schedule for the Front Office staffs and submits to Front Office Manager
  • Conducts and ensures neater in appearance of Front Office staffs as well as correct attitude and behavior, discusses problems that encountered at this point with Head of Department and supervisors
  • Assigns and prepare duty roster for all front desk staffs