Duties and Responsibilities
· Directs
the work assignment of supervisory and non-supervisory personnel.
· Monitors
Housekeeping personnel to ensure guests receive prompt and courteous service.
· Monitors personnel to ensure rooms, be given special attention,
particularly those of VIPs guests, Club guests and suites.
· Informs other
operating Department of Housekeeping
matters which concern notably the
Front Office, to ensure
accurate room status, in addition to communicating with Engineering,
Laundry and Food and Beverage Departments.
· Establishes
and maintains effective employee relations.
· Assists Executive Housekeeper in personnel
related matters such as interviewing, appraising and counseling.
· Assists Executive Assistant Housekeeper to identify training needs,
develop formal training plans and to implement training sessions.
· Schedule
routine inspections by Supervisors of all Housekeeping areas including occupied
and non-occupied rooms.
· Inspects
guest rooms in all Housekeeping areas on a regular basis to ensure furnishings,
facilities and equipment are clean and in good repair, well maintained and replaced / re-famished as required and make
recommendations to Executive Housekeeper as appropriate.
· Maintains
appropriate standards of conduct, dress, hygiene, uniforms, appearance and
conduct of departmental employees.
· Follows up
on progress of agenda items covered in
regular meetings.
· Ensures
Housekeeping personnel are familiar with in-house facilities and promotions for
the purpose of assisting guests.
· Assists in
monitoring and controlling on an on-going basis, departmental budged and goals.
· Assists in
the preparation of the Housekeeping departmental budget and goals.
· Maintains
a steady flow of communication to
the Executive Housekeeper /
Executive Assistant Housekeeper on all
matters affecting the Housekeeping
Department.
· Supervises outside
contractors to ensure
contractual compliance.
· Assists in monitoring Housekeeping and emergency procedures, lost and
found, key control,
security and emergency procedures, health and safety for employees and guests.
· Acts on
behalf of the Executive Assistant Housekeeper in her absence as assigned.
· Performs related duties and special projects
as assigned.