Job Description
Responsibilities:
- Supervising and guiding the front office team and coordinating the team's work schedules.
- He/She should have the ability to work in a fast-paced environment in managing the multifarious operation concerns and expectations of guests.
- Comply with legal requirements in a lodging property.
- Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposit, and counting/securing assigned bank.
- Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, securities of monies, guest security and emergency procedures as established.
- Complete opening and closing shift duties and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Respond appropriately to guest complaints/requests. Make appropriate service recovery gestures in accordance with established guidelines.
- Promote teamwork and quality service through daily communication and coordination with other departments.
Benefits:
- Uniform provided
- Panel Clinic
- Free parking
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
Education:
- STM/STPM (Preferred)
Experience:
- Front desk: Min. 1-3 years (Preferred)
Language:
- English (Required)
- Bahasa Malaysia
About Evergreen Laurel Hotel Penang
The Evergreen Laurel Hotel Penang is a member of the Evergreen International Hotels & Resorts. Our goal is to establish the Hotel as a leading five-star hotel, both in service and accommodations, to serve our guests by providing the highest standards of gracious hospitality to them. Working with everyone in the Hotel is so vital to our success.
Our mission statement is to provide business, social and recreational facilities, activities and warm and personalized service to our guest, in fulfilling this mission, we intend to foster a healthy and congenial climate in which all participants are treated with dignity.