RM3,000 - RM3,800 monthly
  • Evergreen Laurel Hotel Penang
  • 53, Persiaran Gurney, Georgetown, Penang, Malaysia
  • May 24, 2023
Full time Front Office Deparment

Job Description


  • Supervising and guiding the front office team and coordinating the team's work schedules.
  • He/She should have the ability to work in a fast-paced environment in managing the multifarious operation concerns and expectations of guests.
  • Comply with legal requirements in a lodging property.
  • Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposit, and counting/securing assigned bank.
  • Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, securities of monies, guest security and emergency procedures as established.
  • Complete opening and closing shift duties and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
  • Respond appropriately to guest complaints/requests. Make appropriate service recovery gestures in accordance with established guidelines.
  • Promote teamwork and quality service through daily communication and coordination with other departments.


  • Uniform provided
  • Panel Clinic
  • Free parking
  • Health insurance
  • Maternity leave
  • Meal provided
  • Opportunities for promotion


  • STM/STPM (Preferred)


  • Front desk: Min. 1-3 years (Preferred)


  • English (Required)
  • Bahasa Malaysia