Job Description
1. RESPONSIBILITIES
- Welcome and greet guests
- Answer and direct incoming calls
- Inform guests of hotel rates and services
- To make and confirm reservations for guests
- Ensure proper room allocation
- Register and check guests in
- Confirm relevant guest information
- Verify guest's payment method
- Verify and imprint credit cards for authorization
- Issue room keys and direct guests to their rooms
- Maintain clear and accurate records of guest room bookings
- Compute all guest billings, accurately post charges to guest rooms and house accounts
- Receive and transmit messages for guests
- Retrieve mail, packages and documents such as faxes for guests
- Listen and respond to guest queries and requests both in-person and by phone
- Provide accurate information about local attractions and services
- Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
- Complete and maintain any incident reports, daily activity reports or other reports requested by management
- Manage conference room bookings and scheduling
- Close guest accounts and check guests out
- Review accounts and charges with guests during the check-out process
- Process accurate payment of guest accounts
- To inform housekeeping when rooms have been vacated and are ready for cleaning
- Monitor visitors to the hotel
- Enforce rules and policies of the hotel
- Maintain a neat and orderly front desk and reception area
- Any other duties as directed by Management/Superior from time to time.
2. ACADEMY REQUIREMENT
- Min SPM, STPM or Diploma in any field (without experience can apply to).
- Fresh graduates are encourage to apply.
- Required Language (s) English and Bahasa Malaysia.
- Proficiency in Mandarin will be added advantage.
3. EXPERIENCE / SKILL REQUIREMENT
- Working experience in Hotel is an added advantage.
- Customer oriented, excellent interpersonal skills, high responsibility attitude, dynamic & pro-active.
- Extensive experience in IDB system is an added advantage.
About STEG HOTEL
Welcome to the newly refurbished, STEG Hotel! Inspired by local culture and landscapes, its walls have transformed into a canvas for words of poetry, creative illustrations as well as Kuala Lumpur’s famed skyline.
Every one of the 171 rooms available features natural light, timber floors, modern furniture, plush bedding and luxurious showers.
In the morning, head down to Transit Café by JWC, for freshly baked goods and a brew of our house blend coffee or tuck in to organically-grown, farm-to-table salads by noon, courtesy of Vegetory.