Hotel Front Office

  • STEG Kuala Lumpur, 51, Jalan Tiong Nam, Off Jalan Raja Laut, 50350 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
  • May 15, 2023
Full time Front Office Deparment

Job Description



  • Welcome and greet guests
  • Answer and direct incoming calls
  • Inform guests of hotel rates and services
  • To make and confirm reservations for guests
  • Ensure proper room allocation
  • Register and check guests in
  • Confirm relevant guest information
  • Verify guest's payment method
  • Verify and imprint credit cards for authorization
  • Issue room keys and direct guests to their rooms
  • Maintain clear and accurate records of guest room bookings
  • Compute all guest billings, accurately post charges to guest rooms and house accounts
  • Receive and transmit messages for guests
  • Retrieve mail, packages and documents such as faxes for guests
  • Listen and respond to guest queries and requests both in-person and by phone
  • Provide accurate information about local attractions and services
  • Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
  • Complete and maintain any incident reports, daily activity reports or other reports requested by management
  • Manage conference room bookings and scheduling
  • Close guest accounts and check guests out
  • Review accounts and charges with guests during the check-out process
  • Process accurate payment of guest accounts
  • To inform housekeeping when rooms have been vacated and are ready for cleaning
  • Monitor visitors to the hotel
  • Enforce rules and policies of the hotel
  • Maintain a neat and orderly front desk and reception area
  • Any other duties as directed by Management/Superior from time to time.




  • Min SPM, STPM or Diploma in any field (without experience can apply to).
  • Fresh graduates are encourage to apply.
  • Required Language (s) English and Bahasa Malaysia.
  • Proficiency in Mandarin will be added advantage.                          



  • Working experience in Hotel is an added advantage.
  • Customer oriented, excellent interpersonal skills, high responsibility attitude, dynamic & pro-active.
  • Extensive experience in IDB system is an added advantage.