Guest Service Assistant

  • The Prestige Hotel
  • The Prestige Hotel Penang, Gat Lebuh Gereja, Georgetown, George Town, Penang, Malaysia
  • Aug 11, 2022
Full time Front Office Deparment

Job Description

Responsibilities

  • Register guests and assigns rooms. Accommodates special requests whenever possible.
  • Assists in pre-registration and blocking of rooms for reservations.
  • Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
  • Understands room status and room status tracking.
  • Knows room locations, types of rooms available, and room rates.
  • Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
  • Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
  • Knows the location and types of available rooms as well as the activities and services of the property.
Job Benefits
  • Monthly incentives
  • Bonuses
  • Overtime
  • Public holidays
  • Annual leave
  • Insurance and medical
  • Duty meals
  • Uniform, laundry provided
  • Career advancement opportunities