Guest Service Manager

  • The Prestige Hotel
  • The Prestige Hotel Penang, Gat Lebuh Gereja, Georgetown, George Town, Penang, Malaysia
  • Aug 11, 2022
Full time Front Office Deparment

Job Description


  • First point of contact for guest enquiries and complaints.
  • Maintains and be aware of the importance of guest recognition.
  • Monitor and manage front office operations on a day-to-day basis.
  • Train new hires and mentor existing  GSA & trainees
  • Incident management, investigation and reporting.
  • Daily rounding and reporting to the Management team any issues, defects, safety issues, cleanliness issues if found for further action.
  • Follows up in daily matters in the Front Office Daily Communication Logbook and other logbooks.
  • Knows  room locations, types of available rooms and room rates, as well as the activities and services of the hotel.
  • Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
  • Understands room status and room status tracking.
  • Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
  • Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
  • Ability to work well under pressure in a fast-paced environment.
  • To be flexible and work extra hours or days off according to business.
  • Responsible, reliable and committed.
  • Monthly incentive
  • Annual bonus
  • Allowances
  • Duty meals, OC
  • Uniform, laundry provided
  • Public holidays
  • Annual leave
  • Insurance and medical
  • Career advancement opportunities