The Prestige Hotel Penang, Gat Lebuh Gereja, Georgetown, George Town, Penang, Malaysia
Aug 11, 2022
Front Office Deparment
First point of contact for guest enquiries and complaints.
Maintains and be aware of the importance of guest recognition.
Monitor and manage front office operations on a day-to-day basis.
Train new hires and mentor existing GSA & trainees
Incident management, investigation and reporting.
Daily rounding and reporting to the Management team any issues, defects, safety issues, cleanliness issues if found for further action.
Follows up in daily matters in the Front Office Daily Communication Logbook and other logbooks.
Knows room locations, types of available rooms and room rates, as well as the activities and services of the hotel.
Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
Understands room status and room status tracking.
Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
Ability to work well under pressure in a fast-paced environment.
To be flexible and work extra hours or days off according to business.
Responsible, reliable and committed.
Duty meals, OC
Uniform, laundry provided
Insurance and medical
Career advancement opportunities
About The Prestige Hotel
The Prestige Hotel is a 5-star luxury homegrown hospitality label located in the heart of the Georgetown UNESCO world heritage site. Inspired by its colonial Victorian heritage, it welcomes the urbane traveller to a magical contemporized colonial scene, with 162 rooms, an all-day dining outlet, an arcade with a mix of retail outlets, event spaces and a rooftop infinity pool.
The Prestige Hotel brings local inspiration to life for intrepid world travellers seeking to experience local charm at its best. It is the perfect designer living space for the busy business executive and the contemporary world traveller of today.