Bellman

Primary Responsibillities

Operation

• Greet and welcome guests at the main entrance
• Assist in driveway management
• Assist arriving and departing guests by opening and closing car and taxi doors
• Maintain a clean and tidy entrance and baggage room
• Ensure timely pick up and deliveries pertaining to baggage handling
• Provide information and/or assistance to guests as and when required
• Try to remember individual guest’s names especially repeat and long staying guests. Routinely greet guests as they pass through the lobby to extend a personalized service
• Ensure all job assignments are properly logged in respective logbooks. Use the Duty Log to document matters of importance
• Upon arrival of newspapers, prepare and deliver them to guest rooms as assigned by Front Office staff
• Alert Security or Duty Manager of suspicious looking person(s) / articles

Other Responsibilities

• Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
• Be fully conversant with hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Report for duty on time wearing clean and complete uniform at all times
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel