• Mercure Miri City Centre
  • Mercure Miri City Centre, Jalan Merbau, Miri, Sarawak, Malaysia
  • Apr 25, 2023
Full time Front Office Deparment

Job Description

Primary Responsibillities


  • Greet and welcome guests at the main entrance
  • Assist in driveway management
  • Assist arriving and departing guests by opening and closing car and taxi doors
  • Maintain a clean and tidy entrance and baggage room
  • Ensure timely pick up and deliveries pertaining to baggage handling
  • Provide information and/or assistance to guests as and when required
  • Try to remember individual guest’s names especially repeat and long staying guests. Routinely greet guests as they pass through the lobby to extend a personalized service
  • Ensure all job assignments are properly logged in respective logbooks. Use the Duty Log to document matters of importance
  • Upon arrival of newspapers, prepare and deliver them to guest rooms as assigned by Front Office staff
  • Alert Security or Duty Manager of suspicious looking person(s) / articles

Other Responsibilities

  • Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
  • Be fully conversant with hotel fire & life safety/emergency procedures
  • Attend all briefings, meetings and trainings as assigned by management
  • Report for duty on time wearing clean and complete uniform at all times
  • Maintain a high standard of personal appearance and hygiene at all times
  • Perform other reasonable duties assigned by the Management of the Hotel